1. Product and contact
Motif is a downloadable Windows desktop application offered under the Motif name. Questions, complaints, cancellation support, and account requests may be sent to support@getmotif.page. Motif provides the licence, the application, updates, and product support.
Motif is sold through Stripe Managed Payments. The seller and merchant of record is Link, LLC, a Stripe company, which resells the Motif subscription to you and handles payment, receipts and invoices, VAT, GST, or sales tax, refunds it issues, payment disputes, and chargebacks.
2. Main characteristics
Motif is a local-first music workspace for organising, reviewing, playing, tracking, sending, and publishing music-production files. Optional features connect to services you choose. The detailed feature set is the version accurately described on the Motif website and offered at purchase.
The licence is personal to one user and permits installation on up to three computers personally used by that user. Professional and commercial creative use is permitted. Account sharing, team use, entity accounts, transfer, rental, resale, and timesharing are not permitted.
3. Technical requirements
- A supported 64-bit Windows computer with sufficient storage and folder permissions.
- A stable internet connection for purchase, Google Sign-In, activation, periodic eligibility checks, billing recovery, updates, and connected features.
- Control of the exact Google email entered in “Gmail for Motif Account”.
- Eligible external accounts for optional connected features.
- Independent backups of important music, projects, artwork, and other data.
4. Price, billing, and trial
The monthly subscription is USD 4.99 per month. The annual subscription is USD 35.88 billed once per year, equivalent to USD 2.99 per month. Prices are final prices that include applicable tax. Checkout displays the selected plan, billing interval, final amount, and currency before payment. Your bank or card issuer may apply its own currency-conversion fees.
There is no free trial unless checkout expressly states otherwise. A promotion applies only under its stated conditions.
5. Purchase and formation
Purchase is completed through a Stripe Payment Link, and the purchase is made from Link, LLC as the seller. At checkout you accept the Link Terms for purchases sold through Link and acknowledge the Link Privacy Policy. Before purchase, the Motif pricing page links the current Terms of Service, Privacy Policy, and this Consumer Information. Completing payment means you agree to those documents.
Link issues the receipt and invoice for your purchase. The charge appears on your card or bank statement as LINK.COM* MOTIF.
You must enter the Google email you will use in Motif in “Gmail for Motif Account”. Access is provided only after the payment is confirmed. Delayed payment methods provide access only after settlement.
If the wrong Google email is entered, contact support@getmotif.page. Motif will review the payment and relevant accounts and may manually correct or relink access.
6. Automatic renewal and cancellation
The subscription renews automatically for successive periods of the same length until cancelled. The renewal price is the price communicated for the next renewal.
You can cancel through Stripe Customer Portal opened from the Motif application. Cancellation stops future charges and access continues through the period already paid for. There is no prorated voluntary refund for unused time after cancellation.
7. Refunds and withdrawal
Motif does not provide a voluntary change-of-mind or non-use refund. Mandatory withdrawal, conformity, refund, and payment rights remain available where they apply. Motif begins providing paid access after the payment is confirmed.
As the seller, Link may also refund a payment at its discretion within 60 days. Payment disputes and chargebacks are handled by Link under the Link Terms.
A request should be sent to support@getmotif.page with the Motif account email, Link receipt or order number where available, the issue, and enough information to verify the request.
8. Support and complaints
Support and complaints about paid access, billing errors, subscription status, account email, or product conformity may be sent to support@getmotif.page. Motif may request reasonable non-secret evidence needed to verify and investigate the issue.
9. Connected services and local data
Optional connected services remain subject to their own availability, permissions, limits, and terms. Refusing or disconnecting a connection disables the related feature but does not prevent unrelated Motif functions unless the connection is required for sign-in.
Music, project files, settings, workflow records, downloads, and temporary files are primarily stored on your computer and remain your responsibility to back up and manage.
10. Contract language and law
The contract language is English. Polish law governs the agreement. The Link Terms also apply to the purchase transaction with Link. Mandatory consumer law and jurisdiction remain unaffected. The current contract documents remain available on the Motif website and in the application Legal Center.