1. How to request deletion
Send an email to support@getmotif.page with the subject “Data deletion request”. Include:
- The Google email of your Motif account, if you have one.
- Your Instagram username, if you sent messages to @motif.wav on Instagram.
- Which information you want deleted, or “all data”.
Motif verifies that the request comes from the owner of the account before acting and may ask for reasonable confirmation. Eligible requests are completed without undue delay and normally within 30 days. You will receive a confirmation email when deletion is complete.
2. What is deleted
- Motif account, licence, computer, connection, and support records held on Motif’s servers.
- Messages, profile information, and identifiers from conversations with @motif.wav that are held by Motif.
Records that must be kept for tax, accounting, payment disputes, fraud prevention, security, or another legal obligation are retained only as long as required and then deleted. Payment and billing records held by Link and Stripe as independent controllers are handled under the Link Privacy Policy (https://link.com/privacy).
Deleting your Motif account ends access to Motif. If you have an active subscription, cancel it first through Stripe Customer Portal opened from the Motif application so that it does not renew.
3. Data on your computer
Music, projects, settings, and other local Motif data stay on your computer. You can remove them by clearing local data in Motif or uninstalling Motif. Motif does not delete files in folders you control.
4. Google and Instagram
You can revoke Motif’s access to your Google account at any time in your Google Account settings. Messages you sent on Instagram are also stored by Instagram; you can manage them in Instagram under Instagram’s own rules.
5. Contact
Questions about deletion or your data may be sent to support@getmotif.page.